Frequently Asked Questions (FAQs)

1. General Information

What is The Kid Company?

The Kid Company is a multi-vendor eCommerce platform designed exclusively for school students. It allows young entrepreneurs to showcase and sell their products online in a safe and supportive environment.

Who can use The Kid Company?

Our platform is tailored for school students and their authorized representatives. Both buyers and vendors must adhere to our guidelines to ensure a positive experience for everyone.

How do I register on The Kid Company?

To register as a vendor or a buyer, click on the “Sign Up” button at the top of our homepage. Fill in the required details and verify your account through the email provided. You can then start exploring or listing products.

2. Special Gift Information

What is a Special Gift?

A Special Gift is an exclusive online program designed to enhance students’ learning and skills. You can add this to your order during checkout for an additional cost of ₹500 per quantity.

How can I add a Special Gift to my order?

During checkout, select the option to add a Special Gift. Adjust the quantity as needed, and the total cost will be calculated accordingly.

Can I return or exchange the Special Gift?

No, Special Gifts cannot be returned or exchanged. Please ensure you want to include this program in your order before completing your purchase.

3. Vendor Information

How can I become a vendor?

To become a vendor, you need to sign up and choose the “Vendor” option during registration. Once your account is verified, you can start adding products to your store.

Are there any fees for selling on The Kid Company?

Yes, we charge a small platform fee on each sale to cover operational costs. The exact fee percentage will be displayed during product listing and is deducted from your total sales amount.

How do I manage my store and products?

After logging in, go to your Vendor Dashboard where you can manage your store profile, add or edit products, and track your orders.

Can I set my own shipping rates?

No, The Kid Company handles all shipments through our partnership with Shiprocket. Shipping fees are calculated automatically and are displayed to buyers during checkout.

4. Order & Shipping Information

How do I place an order?

Browse our wide selection of products, add items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can also track your order status through your account dashboard under “My Orders.”

What should I do if I receive a damaged product?

If your order arrives damaged, please contact us within 24 hours of delivery. Provide your order number and photos of the damaged product, and our support team will assist you with the next steps.

5. Payment & Refunds

Why is my payment status showing as “Processing”?

We have set the default payment status to “Processing” in our system. Once we verify your payment, the status will be updated to “Completed.” If you see this status, no action is needed from your side.

When will I receive the money for my orders?

Payments are processed based on the product category and follow a weekly cycle (Thursday to Wednesday). Funds will be released every Friday:

  • Physical Products: Payments are processed and sent to your account once the order is successfully delivered.
  • Fund Raise Products: Payments are disbursed every Friday for transactions completed during the Thursday-to-Wednesday cycle.
  • Service Products: Payments are released every Friday once the service is marked as complete during the Thursday-to-Wednesday period.

    What payment methods are accepted?

    We accept various payment methods, including credit/debit cards, net banking, and UPI. All payments are securely processed to ensure a safe transaction.

    Can I cancel my order?

    No, once an order is placed, it cannot be canceled. Please ensure that all details are correct before confirming your purchase.

    What is your refund policy?

    We do not offer refunds on any orders. All sales are final, and it is the responsibility of the vendors to ensure that their products meet the expected quality and description.

    6. Shipping & Delivery

    How does The Kid Company handle shipping?

    We have partnered with Shiprocket to manage all shipments. Once an order is placed, we coordinate with Shiprocket to pick up the products from vendors and deliver them to the buyers.

    How long does delivery take?

    Delivery times vary based on the vendor’s location and the shipping address. Estimated delivery times will be displayed at checkout.

    What if there is an issue with my delivery?

    For any delivery-related concerns, please contact Shiprocket’s support team using the tracking link provided. If the issue persists, you can also reach out to our customer support team.

    7. Vendor-Specific Shipping Information

    How can I set up my pickup location for shipping?

    Vendors do not need to set up their own pickup locations. The Kid Company manages all shipping and pickup details with Shiprocket. Ensure your store address is accurate in your vendor dashboard for smooth pickups.

    How will I receive shipping labels?

    Shipping labels are automatically generated for each order on shiprocket . You’ll receive it on WhatsApp or registered email ID.

    8. Account & Technical Support

    How can I reset my password?

    If you’ve forgotten your password, click on “Forgot Password” on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.

    What if I encounter a technical issue?

    For any technical difficulties, please contact our support team. Provide a detailed description of the issue, and we’ll get back to you as soon as possible.

    How do I delete my account?

    If you wish to delete your account, please contact our support team with your account details. Once your request is processed, your account will be permanently deleted.

    9. Contact Us

    How can I get in touch with customer support?

    You can reach our customer support team at [email protected] or call us at +91 8130062682 during business hours. We’re here to help with any questions or concerns you may have.


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